About
Highly accomplished Hospitality Operations & Training Manager with a proven track record in leading cross-functional teams, ensuring stringent hygiene compliance, and elevating customer service standards. Expert in developing and implementing impactful training programs, optimizing operational efficiency, and fostering high-performance cultures in demanding environments, consistently achieving top-tier safety and operational excellence.
Work
SIEHS
|Manager – Clinical Education & Operations
Karachi, Sindh, Pakistan
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Summary
Led clinical education and operational initiatives for SIEHS, focusing on staff development, protocol implementation, and efficiency improvements.
Highlights
Designed and launched over 150 staff training programs, encompassing hygiene, SOPs, and safety protocols, directly boosting team efficiency by 33%.
Cultivated strategic partnerships with external stakeholders, including BAWorld, to deliver bespoke learning experiences and enhance professional development.
Managed comprehensive operational workflows, ensuring adherence to clinical standards and optimizing resource allocation for enhanced service delivery.
Emergency First Responder
|Trainer & First Aid Instructor
Karachi, Sindh, Pakistan
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Summary
Provided essential training and instruction in first aid and emergency response, ensuring high levels of preparedness and safety.
Highlights
Delivered high-impact hygiene and emergency response training to diverse staff, significantly improving organizational preparedness and operational readiness.
Promoted a culture of proactive safety and continuous learning across multiple departments, leading to enhanced team responsiveness in critical situations.
Instructed comprehensive First Aid and CPR courses, certifying personnel in life-saving techniques and emergency protocols.
Education
Jinnah Sindh Medical University
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MBBS
Medicine
Languages
English
Urdu
Native
Certificates
Certified in Emergency Dispatch
Issued By
IHA
Emergency Dispatch
Issued By
London School of Hygiene & Tropical Medicine (LSTHM)
Good Clinical Practice
Issued By
London School of Hygiene
Diploma in Cognitive Behavioral Therapy
Issued By
Unspecified
Basic Life Support (BLS)
Issued By
Jinnah Support
Basic Life Support (BLS)
Issued By
American Heart Association (AHA)
Skills
Staff Training & SOP Development
Staff Training, SOP Development, Curriculum Design, Training Program Management, Instructional Design.
Guest Service Experience & Conflict Handling
Guest Services, Conflict Resolution, Customer Experience, Service Excellence, De-escalation.
Food Hygiene & Safety Compliance
Food Hygiene, Safety Compliance, Health & Safety Regulations, Quality Assurance.
Team Leadership/Shift Supervision
Team Leadership, Shift Supervision, Performance Management, Team Building, Mentoring.
Multicultural Workforce Coordination
Cross-cultural Communication, Diversity & Inclusion, Workforce Management, Intercultural Collaboration.
Quality Control & Audit Preparation
Quality Control, Audit Preparation, Regulatory Compliance, Process Improvement, Data Analysis.
Emergency Protocols & First Aid
Emergency Response, First Aid, Crisis Management, Protocol Implementation, Safety Procedures.
Customer Satisfaction Focus
Customer Satisfaction, Service Improvement, Feedback Analysis, Relationship Management, Client Retention.